Improvements to our service – new platform functionality and product choice

In recent years we have made some important changes to the way our platform works, with the move to commission-free share classes and an overall reduction in investment costs.

We are now pleased to bring you news of further improvements that will be implemented over the coming months.

You may have already heard that Aegon purchased Cofunds from Legal & General in August 2016 and are now making a multi-million pound upgrade. The result will be a more modern platform, a wider range of investment options and a more streamlined service.

Aegon, which has been awarded an 'A' for financial strength by Standard & Poors, will become the UK's largest platform provider. They have stated they will invest multiple millions of pounds per annum to progressively improve the platform in line with client requirements and substantial regulatory changes.

Aegon correspondence

You will have received correspondence from Cofunds/Aegon with new terms and conditions. The new platform is not coming until May 2018, but it was a regulatory requirement for them to send this correspondence now.

We are delighted that the updates will be available to you in May 2018 and some of the main improvements will be:

Main features
  • Reduced charges
  • Chelsea will continue to accept paper and telephone instructions as we always have done. The Cofunds/Aegon letter will tell you that they won't, but we have made special arrangements for our clients.
  • The expansion of the products we offer to include direct equities, and other investments such as ETFs and investment trusts. 
  • New and improved website offering more online functionality and compatibility across both computer and mobile devices. 

What do I need to do?

There is no need for you to take any action. The migration to the new platform will be an automated and seamless process.

We will keep you informed every step of the way and answer any questions you may have. We are very excited about the new platform and will be touch again with more details in your next Viewpoint magazine.

If you have any questions, please do not hesitate to contact one of our experienced and helpful staff members on 020 7384 7300.

Published on 14/12/2017